Global Presence
Our Global Presence
Valureon Global serves individuals and corporates across multiple time zones with a single standard of quality. We operate from London with distributed coverage across EMEA, the Americas, and Asia Pacific, applying the same governance, controls, and client-first mindset in every location. Our objective is consistent delivery and transparent service for clients wherever they live and work.
Operating Model
Regional coverage is coordinated through a hub-and-spoke structure led from London. Investment oversight, operations, technology, finance, and compliance follow unified policies so that clients experience one Valureon standard worldwide. Local specialists provide language support and market context while core processes and controls remain centrally owned and monitored.
Regional Hubs and Coverage
United Kingdom and EMEA. London is our principal hub for strategy, investment oversight, client service, and governance. Coverage extends across the European Economic Area, Türkiye, and selected Middle East and African markets through local partners and bilingual teams.
Americas. Clients in North and South America are supported through dedicated account management, with service hours aligned to Eastern and Pacific time zones. We provide onboarding, documentation, and reporting tailored to regional requirements and market conventions.
Asia Pacific. APAC coverage focuses on client communication, operational coordination, and timely reporting across major financial centres. Local language support and region-specific disclosures enhance clarity for clients throughout the region.
Client Service and Languages
We provide service in English and Turkish as standard, with additional language support available through our partner network. Response targets are aligned to client tiering and service level agreements. Routine requests are acknowledged promptly and resolved within documented timeframes, with real-time status updates on material items.
Time Zone Coverage
Operating hours span EMEA, Americas, and APAC to ensure handoffs with clear ownership. Critical processes such as allocations, reconciliations, and reporting follow a global calendar that defines cutoffs, contingency windows, and escalation paths so that clients receive timely information regardless of location.
Onboarding and Documentation
Client onboarding is standardized across regions. Identity verification, beneficial ownership checks, and required attestations are completed through secure digital workflows. Documentation is provided in plain language with clear explanations of product terms, fees, and service commitments. Local disclosures and tax forms are available where applicable.
Cash Movements and Account Support
We work with established payment providers and banking rails to support deposits and withdrawals. Settlement windows, cutoff times, and reference details are communicated during onboarding and in the client dashboard. Payment instruction changes require multi-factor verification to protect clients and maintain transaction integrity.
Data Protection and Information Security
Client data is handled under strict access control and encryption standards. Data handling practices reflect applicable privacy laws and regional expectations. We employ secure development practices, vendor due diligence, and continuous monitoring. Incident response procedures include defined roles, clear communication steps, and post-event reviews that drive improvements.
Reporting and Transparency
Clients receive clear, periodic reporting that includes positions, activity, accruals, and fees. Methodologies, benchmarks, and calculation conventions are explained in accessible terms. Where local regulations require specific statements or formats, we include those to keep clients fully informed.
Third-Party Oversight
We engage service providers after thorough due diligence on operational strength, financial soundness, cyber posture, and control environment. Ongoing monitoring covers service level performance, incident handling, and remediation. Exit plans are documented to preserve continuity for clients under all circumstances.
Business Continuity and Resilience
Our continuity framework is designed for geographic resilience. Core functions can be operated from alternate sites with defined recovery objectives and tested communication procedures. Clients are notified transparently if a disruption could affect service, along with the steps being taken to restore normal operations.
Local Policies and Market Practices
Valureon Global aligns operations with the laws of England and Wales and adapts client communications to local market practices where appropriate. Marketing materials, disclosures, and product availability reflect regional rules and eligibility criteria. We do not offer services in jurisdictions where we are not permitted to do so.
Stewardship and Responsible Practices
We consider relevant sustainability factors where appropriate and consistent with client objectives and applicable regulations. Our focus is on clear methodologies, measured implementation, and practical reporting so that clients understand what is being considered and why.
Accessibility and Inclusion
Digital experiences follow recognized accessibility guidelines. We keep interfaces readable, navigable, and compatible with assistive technologies. Client communications aim for clarity and avoid unnecessary jargon so that information is understandable and actionable for all clients.
How We Engage Globally
We maintain open dialogue with clients, partners, and regulators through scheduled reviews, consultations, and feedback channels. Insights from these interactions inform enhancements to service, technology, and disclosure. Our goal is a consistently high standard of experience wherever clients choose to engage us.
Important Notes
Availability of products and services varies by jurisdiction and client type. Nothing on this page constitutes investment advice or an offer to buy or sell any security in any jurisdiction in which such an offer would be unlawful. Please refer to your client documents for definitive terms and conditions.
Contact and Regional Support
For EMEA and global enquiries, please write to [email protected]. Correspondence may also be sent to our registered office in London. Regional coverage details, language options, and service hours are provided during onboarding and are available in the client dashboard.